FAQ

The Who'd Have Thought designers and their creations

Our concept is a simple one: to source unique gifts, unusual gifts and homewares that have been either creatively invented or reinvented from their original purpose or form. We source from all around the world and curate each product for quality, aesthetics, innovation and responsible design. We're constantly on the look-out to discover new talent and unique products to represent in our store.

Many of the products are handmade and/or made-to-order and some are one-offs. But we hope all of them will make you think, who'd have thought?

I'd like to know more about a product

If you have any question about a product or its creator, please email us at enquiries@whodhavethought.com. Or visit our blog to find out more about the designers. If you'd like to purchase a product that is out of stock or just been sold, drop us a line and we'll see what we can do about placing a special order for you.

I'm a designer, artist, or distributor of products that fit the Who'd Have Thought brief, can I sell with you?

We're always on the look-out for unique, creative, high quality items. Please drop us a line at enquiries@whodhavethought.com and tell us about your work and your products - or send us a link to your website - and include a wholesale price list. We'll get back to you as soon as we can.

How do I pay?

We accept Visa, Mastercard or PayPal. All prices quoted on the website are in Australian dollars (AUD) and are exclusive of Australian Goods and Services Tax (GST) of 10%. This will be calculated at checkout. Overseas customers are exempt from GST.

Sale items

When we have a sale, a code will be created for you to use to get a discount of the original price. You enter this code during the PayPal checkout process.

Delivery and Shipping costs

We ship anywhere in Australia and around the world. Shipping prices will be quoted at checkout. 

Can I track my order?

We use Australia Post and all deliveries domestically will be tracked. For international orders, we can only track an order if the Pack and Track International shipping option is chosen. Once your item is shipped, we will email you confirmation and a tracking number.

What if my order doesn't arrive?

All orders within Australia should arrive within 7 working days of placing the order. If not, please email us at enquiries@whodhavethought.com and we'll sort it out. For products going overseas, delivery times may vary, and can take longer over the Christmas period. At Christmas it's best to get in early!

Can I return or exchange an order?

We hope you'll love your purchased product and that it arrives safe and sound. But if you wish to return or exchange an item, please email us at enquiries@whodhavethought.com within 7 days of receipt, quoting your order number.

With returns, items must reach us in their original condition and packaging and be suitable for re-sale. Postage and any insurance costs are the responsibility of the purchaser. You will receive a store credit for the cost of the item. Please note: this does not include sale items.

If an item is faulty or damaged, we will issue a refund or store credit. Email us photo-proof of the damage along with your order number. Refunds will be made to your PayPal account or your credit card via PayPal.

Please note: as many of the products are one-offs or handmade, an exact replacement may not always be possible.